FAQ

CONTACT: CUSTOMER SERVICE

For Second Life queries, redelivery, refund and product help: send a note-card in-world to Winter Thorn or use our contact form. Unfortunately, instant messages and note-cards in-world occasionally get lost, if you don’t receive a reply within 48 hours, please try again.

ABOUT OUR PRODUCTS

We’re strictly a two person team (Winter Thorn & FrankLee Anatra), we both model and texture our products. We’ve been creating mesh models for the virtual world of Second Life since mid 2012. We derive much of our inspiration from real world products , but in addition we love to make things that we’d personally like to see brought to life in a virtual world. We don’t have and never will use or purchase 3D models from third party online websites, neither do we outsource any of the modelling work. We enjoy the creating process and take pride in the work we create. Some of our animations and poses have been custom made by FrankLee, the majority are purchased from SL animators. The majority of the scripts we use are also purchased from SL scriptors, with a small percentage done by ourselves or custom made for us.

WHERE TO BUY OUR PRODUCTS

We have our main-store at Hodgepodge in Second Life and also a store on the Marketplace.

MISSING/LOST PRODUCT OR FAILED DELIVERY

For failed deliveries (inworld and Marketplace too), there is a Redelivery Terminal, near the main-store landing point (for copyable purchases only). Each vendor also can redeliver your purchase(s) – simply touch the vendor for the popup menu and choose ‘Redeliver’ . If your purchase is transferable or a gacha item or you’re an issue redelivering a product, please send a note-card to Winter Thorn

STORE VENDORS INFO

• Group members (wearing the group tag) receive 10% off all products from regular vendors in the main-store (excluding gift cards, events & gacha sales). When you pay, you’re immediately given a 10% refund from the vendor (you’ll see a message in local telling you that Winter Thorn paid you L$ )
• Touch the vendor for a menu – on the menu you’ll be able to pay with store credit (if you have a store credit balance), use a gift card, buy a gift card, buy the product as a gift, have a product redelivered – not just that product, but your prior purchases and also get extra info on the product if there is any
• Some vendors are multi-product – ensure the product you want to buy is on the MAIN centre panel when buying –  product images can be moved to the main panel by touch or using the vendor arrow keys.

CUSTOM WORK

We’re not available for custom work or commissions at this time – this includes landscaping, modding existing products and interior design. Suggestions for new products though are always welcome though!

TEXTURES/SCULPTS/MESH

We do not sell our textures, animations or 3D models with full permissions.

PRODUCT PERMISSIONS

Items are sold with the permissions stated on the vendor-we cannot change permissions on any products. For gifting products, please see below.

GIFTING & WISHLITS

How to send a product to someone as a gift – either gift-boxed, or send directly with or without a message. 

What to do if you’ve been sent a product in a gift-box from What Next.

GIFT CARDS

What Next gift cards are sold on a rack, nearby the landing point. Click here [link] for more details and how to buy/use one of our cards.

REFUNDS & RETURNS

MARKETPLACE : Refunds are given for accidental double purchases of the exact same item – contact Winter Thorn by note-card for a refund. We do not give refunds for copy items (except accidental double purchases), as they cannot be returned, so please ensure you’re buying the correct product before paying.

PRODUCT ISSUES

Please read all instructions note-cards thoroughly and take any reasonable trouble shooting steps before contacting us – for example: try rezzing a new copy, relogging, resetting scripts, clearing cache in the case of graphically issues, turning off an AO for scripted furniture.
If a product is faulty, or missing a part or you simply can’t figure out something, please contact Winter Thorn by notecard, so we can correct it for you or help as best we can, as we want you to be completely happy and satisfied with your purchase.

AVSITTER EXPERIENCE QUESTIONS

See this page for AVSitter Experience information.

UPDATE GROUPS

More information on the group, benefits and how to join can be found here.

There is also a free to join Subscribers Group. Both join boards are at the main-store landing.

VIP GROUP JOIN ISSUE

Did you join the VIP group and you weren’t added to the group even though you paid the join fee? Don’t worry! This is a Second Life bug and if you relog, you will find it corrected and you’ll be able to activate your group tag and start enjoying the group benefits and gifts!

WHAT NEXT  VIP BENEFITS/ STORE CREDIT

V.I.P group members are entitled to a 10% discount on all purchases at the main-store in-world (except on gacha products, gift card sales & special discount event: such as Fifty Linden Friday). You’ll need to have your What Next group tag active before paying the vendor.

UPDATE JUNE 2018: the 10% discount replaces the previous group benefit of earning store credit, as we changed vendor systems in May 2018. However, if you had a store credit balance previously to this date, it was transferred to our new system and still can be used to buy products in the main-store (except for gacha products and gift cards).  To use your credit balance to buy a product/ left touch the vendor for the menu/choose Buy/ Choose ‘Store Credit’ from the popup menu (you’ll see options to use either $ or gift card there too)

UPDATE OCT 2020: Vendors no longer have 2 pay buttons (one for group discount) as it was confusing to non group members, however group members still receive a 10% discount each purchase.

CHECKING STORE CREDIT

You can also use the credit terminal to check your balance at anytime by touching it.

FINDING PRODUCTS 

Our in-world store offers a networked menu driven teleport system (green sandwich board signs) for easier navigation and also a general signpost to various areas of the store.

If you can’t locate a product at our main-store, it may have been retired to the Marketplace at a reduced price or a part of one of our gacha sets (gacha machines are in the mainstore – click for SLurl).

Please contact Winter Thorn if you want to purchase a product no longer found for sale at the store or cannot locate a product and I’ll be very happy to find it for you, or to rez a copy if you’d like to see it (assuming it’s a Marketplace only product or retired).

GACHA

Gacha terms and information can be found here

 BLOGGERS/ REVIEW COPIES

You’re a Second Life Blogger interested in receiving What Next review copies? Thank you for considering us! Our Blogger’s list is currently full, but please follow us on Facebook or Flickr where we will announce future application openings.

STORE POLICIES

• The use of any What Next product (whether by purchase or received as a gift) means you (the customer or end user) fully accepts the license agreement listed below:
• All What Next designs and products are protected by Copyright and other Intellectual Property laws. Reproduction of any or part of our products is a violation of copyright law. (Digital Millennium Copyright Act )
• A license to use What Next  products and designs is only applicable for the virtual world of Second Life only. All Intellectual Property Rights relating to our products/designed are retained by us. We do NOT give permission for our products (models/meshes/textures/scripts/animations) to be uploaded to or sold in any virtual worlds, website or The Sims 4
• Wearable attachment props given out by our animated products are for the use of any avatar using the product only in the way it’s designed, for his/her personal use only and any visitors to their land  (for example a sofa that gives out a wearable coffee cup). These wearable attachment props are NOT to be resold or given away as standalone props.
• Downloading What Next products ( in whole or any part or design) by any means and taking them outside Second Life is not permissable.
• We reserve the right not to offer support to any product that has been modded in any way from the store-bought version. Since most of our products are copy, another version can easily be rezzed.
• We cannot offer to support/redeliveries for gacha products bought from third parties. Please contact the seller you purchased from.
• We do not transfer inventory/purchases/ VIP rewards credits to alts or family members

PRIVACY POLICY

Leaving Comments: when visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Contact Form: if you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
When you submit a contact form, we keep the submission for customer service purposes only and we do not use the information submitted for marketing purposes.