Customer Service


FAILED TRANSACTIONS & MISSED DELIVERIES:

For all customer services queries: please send a notecard to Winter Thorn inworld. For failed deliveries (inworld and Marketplace too), there is a Redelivery Terminal, near the main-store landing point, for copyable purchases only.

CUSTOM WORK
We’re sorry, but we’re not available for custom work or commissions at this time – this includes landscaping, modding products and interior design. Suggestions for new products though are always welcome though! Please send a note-card to Winter Thorn with suggestions for future products.

TEXTURES/SCULPTS/MESH
We do not sell our textures, animations, sculpt maps or mesh products full perm.

PRODUCT PERMISSIONS
Items are sold with the permissions stated on the vendor-we cannot change permissions on any products.

GIFTING
For gifting, please visit us on the Marketplace (see my web tab) or IM me and I’ll be happy to send a product as a gift for you. Most of our products have built in gifting options when you touch the vendor and choose ‘Buy as a Gift’ – type in local chat the USERNAME of the recepient and pay the vendor.

GIFT CARDS
Gift Cards are available for sale, near the mainstore landing point. More information regarding gift cards can be found here.

REFUNDS
No refunds or returns on any copyable product, please make sure you are satisfied with a product before purchase, except in the case of accidental double purchase.

PRODUCT ISSUES
Product not working? Please read all instructions note-cards thoroughly before contacting us and take all reasonable trouble shooting steps, as most issues are usually answered there.

OTHER ISSUES
We’re not looking for models. rental space, ad space or sponserships, or staff, thank you for understanding.

UPDATE GROUPS
{what next} has a V.I.P Update Group which uses a group slot, with many benefits including a Customers Credits Rewards System and a free to join Subscribers Group. More information on the group, benefits and how to join can be found here.

STORE POLICIES
Follow this link for {what next} store policies.

 

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