CUSTOMER CARE – FREQUENTLY ASKED QUESTIONS

Here are answers to the most commonly asked questions. If you don’t see your question answered, please send a note-card to Winter Thorn in-world, or use our contact form.

  • FAILED TRANSACTIONS & MISSED DELIVERIES
  • For all customer services queries: please send a notecard to Winter Thorn inworld. For failed deliveries (inworld and Marketplace too), there is a Redelivery Terminal, near the main-store landing point (for copyable purchases only).
  • CUSTOM WORK
    We’re sorry, but we’re not available for custom work or commissions at this time – this includes landscaping, modding products and interior design. Suggestions for new products though are always welcome though! Please send a note-card to Winter Thorn with suggestions for future products.
  • TEXTURES/SCULPTS/MESH
    We do not sell our textures, animations, sculpt maps or mesh products full perm.
  • PRODUCT PERMISSIONS
    Items are sold with the permissions stated on the vendor-we cannot change permissions on any products.
  • GIFTING
    For gifting, please visit us on the Marketplace or use our vendor “Buy as a gift” feature. Most of our products have built in gifting options when you touch the vendor and choose ‘Buy as a Gift’ – type in local chat the USERNAME of the recepient and pay the vendor.
  • GIFT CARDS
    Gift Cards are available for sale, near the mainstore landing point. More information regarding gift cards (how to buy and how to use them) can be found here.
  • REFUNDS
    We do not offer refunds or returns on any copyable product, please make sure you are satisfied with a product before purchase, except in the case of accidental double purchase.
  • PRODUCT ISSUES
    We’re always happy to help with product issues, but please read all instructions note-cards thoroughly before contacting us and take all reasonable trouble shooting steps (rezzing a new copy, relogging, resetting scripts, clearing cache etc), as most issues are usually answered there. If the problem still persists, please send Winter Thorn a notecard.
  • UPDATE GROUPS
    {what next} has a V.I.P Update Group which uses a group slot, with many benefits including a Customers Credits Rewards System and a free to join Subscribers Group. More information on the group, benefits and how to join can be found here.
  • FINDING PRODUCTS 
  • Our in-world store offers a networked/menu driven teleport system (green sandwich board signs) for easier navigation. If you can’t find a product at our mainstore, it may have been retired to the Marketplace at a reduced price.
  • GACHA
  • Previous {what next} gacha items can be found at our mainstore.

    * Before you play:, please understand that gacha is a game of chance and you’ll receive one random transferable item when you pay a machine.

    * Gacha products are not sold separately, out of customer fairness.

    * Non-deliveries: please contact me (optionally send a snapshot of local chat showing which item you won if possible)

    * We do not offer support or redeliveries for Items purchased from third parties/yard sales, only items bought from our machines.

    * Scooters and golf carts : you’ll receive a wearable HUD that rezzes a vehicle. If you open the HUD you’ll break it – in the case of broken HUDs, please return ALL pieces to me with a notecard, asking for a replacement.


STORE POLICIES

  • The use of any {what next} product (whether by purchase or received as a gift) means you (the customer or end user) fully accepts the license agreement listed below:
  • All {what next} designs and products are protected by Copyright and other Intellectual Property laws. Reproduction or retransmission of any or part of our products is a violation of copyright law. (Digital Millennium Copyright Act )
  • A license to use {what next} products and designs is only applicable for the virtual world of Second Life only. All Intellectual Property Rights relating to our products/designed are retained by us.
  • Downloading {what next} products ( in whole or any part or design) by any means and taking them outside Second Life is not permissable.
  • We reserve the right not to offer support to any product that has been modded in any way from the store-bought version. Since most of our products are copy, another version can easily be rezzed.
  • We cannot offer to support/redeliveries for gacha products bought from third parties.
  • We do not transfer inventory/purchases to alts.